Refund policy
Return & Refund Policy
We want you to love what you ordered. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unworn, unwashed, and in their original packaging with all tags attached.
To start a return, contact us at support@aeostore.net with your order number and reason for return. We'll provide instructions on where to send your item.
Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.
Exchanges We don't offer direct exchanges. If you need a different size or color, return your original item and place a new order.
Non-Returnable Items
- Items returned after 30 days
- Items that are worn, damaged, or missing original packaging
- Final sale items
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and your order number. We'll make it right at no cost to you.
Questions? Reach us at support@aeostore.net— we typically respond within 1–2 business days.